Parent Community & Feedback

"Anxin Learn" treasures every parent's voice. We're on this journey with parents who care, building the cleanest digital learning space for Chinese families.

[!TIP] 30-second feedback quick-start

  • A real response loop: every suggestion and ticket is followed up by a person within 1–3 business days; urgent issues take priority;
  • Feedback is one tap away: go to [[Parent Center]] → [[Feedback / Contact Us]] for suggestions, bug reports, and log uploads;
  • A parent co-raising community: age-based curated playlists, pacing tips, and early access to beta features;
  • The golden 4 for bug reports: device model, OS version, steps to reproduce, and screenshot/log.

1. A Community of Caring Parents

We're building a clean ecosystem where families who value eye health and quality content can connect:

  • :icon(star): Great playlists flow: real parenting practice from families everywhere, distilled into the best age-appropriate documentaries and graded resources;
  • :icon(time): Screen-time & habit talks: how to build self-disciplined viewing contracts with preschoolers — no yelling, no tablet wars;
  • :icon(shield): Co-build volunteers: before new features ship, community parents get invited to surveys and early trials.

2. Submitting Feedback

Facing a parsing issue, a question, or have a product idea?

  1. Open the feedback center: go to [[Parent Center]] → tap [[Feedback / Contact Us]];
  2. Pick a category: "Feature Suggestion", "Bug Report", or "New Source Integration Request";
  3. Describe it: briefly explain the situation and what you expected;
  4. Submit with one tap: the app automatically attaches the necessary anonymized error logs and routes them to the tech team.

3. FAQ & Support

Q: How do I report an issue or suggest a feature?

Use the in-app feedback channel above. The team reviews parent suggestions daily — many beloved features (like "Unlock Early", "Audio-Only Mode", and "Face-to-Face Transfer") started as parent ideas.

Q: What's the fastest way to get a bug fixed?

Include the golden 4:

  1. Device model (e.g. iPad 9th gen / Huawei MatePad 11 / Xiaomi Pad 6);
  2. OS version (e.g. iOS 17.2 / HarmonyOS 4.0);
  3. The video URL or folder in question (a Bilibili link or Baidu Drive folder name);
  4. Exact steps and the error message.

Q: Why do niche sites take longer to support?

Every platform's streaming protocol, anti-scraping, and encryption differ. For mainstream platforms (Bilibili, Baidu Drive, YouTube), we provide priority daily maintenance. Smaller sites need stability evaluation and reverse-engineering — thank you for your patience.

[!RELATED] Related Guides & Further Reading

[!NOTE] Something not covered here? If you hit an unusual situation or have a constructive idea, submit it anytime via [[Parent Center]] → [[Feedback]] — we'll dig in right away!